I’ve been a loyal customer of Tappa Hair Salon located in the Carlingwood mall for over 10 years. On August 6 I called to confirm my appointment for the next day. I was told to come in at 10:15am. I showed up the next day and was told my appointment is at 12:15pm! Clearly Tappa made a mistake but the owner accused me of lying!! Apparently his staff does not make mistakes!! His demeanour was defensive, arrogant, condescending, and his tone was extremely disrespectful. He told me to calm down and then came the coup de grace he asked me to leave his salon!! Wow!! If this is how the owner treats a long time paying customer, imagine how he treats his employees! This could explain the revolving door of stylists and front desk staff since he took over the business several years ago. It’s truly astonishing that a small business owner believes it’s acceptable to treat a long time customer or any customer in such a shameful manner. The owner failed to grasp that the financial sustainability of his small business is dependent on repeat customers like me. Without exceptional customer experience a small business cannot and will not survive. DO. NOT. SUPPORT. THIS. SMALL. BUSINESS. Your money is better spent elsewhere.