Hello Gemma, Once again, as I stated in the reply to your other review, all feedback is always appreciated, monitored and appropriate adjustments and or actions taken and put into policy. We take great pride in listening, to guests, and taking all steps necessary to build a plan that will best suit our guest’s needs and desired outcomes, through our consultation process. Our company also thrives off of continual education that invariably supports our refinement of both our technical craft and required soft skills. As noted in my previous reply, it would be our pleasure to make the changes to your hair that will provide you the effects you were seeking. It’s unfortunate due to your extenuating circumstances that it has taken a month to reschedule this appointment. I would never take mental illness lightly, nor would I accept any of our team being disrespectful or belittling any disorder that in any way would promote negative behavior Thank you for your comments and providing us the opportunity to recreate your desired hair goals today. Kind Regards Tanya Hill Owner