I had gone in for extensions initially and she said I could buy a pack and they would put them in for me to create an ombré look, I asked the pricing she said for a couple of packs 40$ plus the dye job since my hair was black I wanted to belage it and lighten it as much as possible then add some Peak a boos with the extensions if possible she than backtracked said they don’t sell them buy the pack and I would need to get about 16 packs which would be well over 300$ so I said no let’s just see how much my hair will lighten with a belage and root treatment that is not what I got, they gave me peak a boos on one side and root treatment hair looked the same once finished I was not pleased and told her the consultation was misinterpreted and was talked down to in front of customers charged 165$ for a root treatment and 4 strips of peel a boos I said I wanted my hair redone for free after paying and they set a date did not confirm date my terminally ill father was in the hospital when the new appointment was set called to rebook was told too bad at first until I kept saying how unprofessional she was asked to speak to owner claimed to be owner said she would do peak a boos again but I would have to pay for anything else when I wanted Baleage to begin with it was the mistake of the hairdresser in not understanding the client consultation I will be going in tomorrow to speak with her in person as I’ve never been treated and lied to in a customer oriented business that I have gone to since the location was in Lincoln fields mall. I hope this can be reconciled and you the price I paid for something I wasn’t satisfied with is fixed. Also when asked to speak with owner don’t claim you’re the owner since I’m sure she or he would love to hear about this misconduct on your part.